I am the first to admit to loving the food at Atlanta Bread Company in Wichita Falls. However, the food can’t even save the service there.
It really pains me to write this review, but I have eaten food from ABC at least 30 times in the last year. Every single time, there has been a problem with the order. I never order anything complicated, just sandwhiches, salads, soup. My order is always for either one, two or three people. Yet my order is always wrong in some way (sometimes it’s a minor issue, sometimes major).
Many times in the past when either I have complained or my eating companions have complained, the people behind the counter acted put out. I have went through things being left out of my order (yet I was charged for them), orders being half wrong, orders being completely wrong, you name it. Atlanta Bread Company is not cheap. I think I am right in wanting my order to be correct. I have to take the extra time out of my day to have my order fixed. I often get my order to go too, and have had to drive back across town when it has been wrong.
The final straw for me was last week. After ordering my food to go, and getting home, my order was wrong yet again. My dining companion called and asked to speak to the manager. When the gentleman they said was the manager came to the phone, he proceeded to ask my companion what the receipt said. He replied that the receipt was right, yet the order was wrong. The “manager” (I say it like this, because I think he was just the manager on duty) then replied that if it was right on the receipt, the order was correct because they always go off of the receipt. My companion said, no, the order is wrong. He was then told we needed to bring the ENTIRE order back there (20 minute drive). We went back to ABC where my companion told the “manager” that the receipt usually is right, but our order is usually wrong. He told the manager we just wanted our money back. The manager couldn’t even figure out how to put the refund back on a credit card, so he issued cash. The whole experience, from ordering to refund, took nearly 2 hours. It is not acceptable.
This whole situation makes me sad, as ABC is one of the few healthier restaurants in Wichita Falls. I love the food (when it’s correct) and the atmosphere at Atlanta Bread Company in Wichita Falls, but the customer service leaves something to be desired.
Atlanta Bread Company is located at 2801 Midwestern Pkwy, Ste 300, in Wichita Falls, TX.