IN THE BEGINNING
Part 2 of 3 part series.
To give you a little background on how I got involved in the battle, the developer of the game and I became closely associated due to my group dedicated to his game. My group is the largest one on FB with over 3,000 members. We helped his game, Puzzled Hearts, become very successful and he and I had a very compatible relationship as we worked together to keep it running smoothly for players. As we’d discover various bugs, or things that needed to be fixed, I’d let him know and he’d fix them. I worked his game wall helping over 600,000 players with issues keeping him updated as his time was spent on the game, so it was a good relationship.
As the majority of my group membership is homebound, handicapped or impaired in some one, many if not most needed the assistance of game collectors to help them keep up with the game so they could play on a level field with everyone else. This is true of probably 99% of game players on FB and not just my group, the games and the game friends they make along the way being their life.
He had a lot of problems with the game that he didn’t address and his numbers started falling, thus his income from FB and due to that fact I think FB was riding him over this. His game went from 1.9 million players in the beginning to 670,000 in about 6 months. This could have been caused for various reasons, perhaps people got tired of playing it and moved on, his lack of fixing bugs in a timely manner could have driven players away and also during this time period FB was constantly making security changes causing our newsfeeds to do unpredictable things daily and we could no longer see the hearts we needed to see to help our game friends or gather our own so a lot of people stopped playing. Sergey Smirnov is the developer with English as his second language making communication sometimes a challenge even when we used Google Translator. He always stated things directly and to the point coming across as rude and intimidating to most, thus offending many which could have driven away players as well. He played the role of dictator with his game and would make unexpected changes that angered and upset players leading to a boycott of his game last summer. His response to the boycott was to block many, many players from ever playing his game again rather than work out the issues and keep players happy. So there went more players dropping his numbers even lower.
In November the players were having a lot of problems with his games and FB was still playing havoc with our newsfeeds and the game collectors were no longer picking up his game helping the players. If the newsfeeds don’t pick up the game pieces, then the collectors no longer work. For several months I had been working with the developer of FGS (Friendly Gaming Simplifier) that the majority of my group prefers to use for collecting. The developer Arkadiusz ‘flies’ Rzadkowolski, is a young college student in Poland and his application is free unlike many others, and works with a multitude of games, especially Zynga the number 1 games on FB and is the most popular among game players.
I contacted him and told him FGS was no longer picking up hearts and the few it did pick up were straight errors. He immediately went to work on FGS fixing the problems on his end for Puzzled Hearts and all of the Zynga games, making the players very happy again. Sergey ask me what was this FGS players were using and I explained to him it was our game collector. He asks me for the link so he could check it out and I provided it for him.
FGS is a browser extension and not a FB app. Sergey came back to me and proceeded to tell me how dangerous it was for players to use it as it presented a security threat in his opinion and we must all stop using it immediately with his game. I tried to explain to him it was not dangerous, we’d used it from the beginning with no security problems, provided him with all the security awards the program had won and that we would use our freedom of choice and continue using it. Following this conversation, players immediately started having problems collecting hearts so I once again contacted Flies and he spent 2 days fixing FGS so it would work for us again even giving him remote access to my FB account so he could see the problems from our end.
Flies was pleased to announce to the group that FGS was once again performing and the problem was fixed. FGS worked for about 20 minutes then went down again. Flies had told me Sergey had put a patch in his game trying to block FGS but had worked around it and regardless of any patch Sergey might put in; he felt he could keep FGS working for us.
When FGS went down so quickly, I immediately contacted Sergey and ask had he deliberated done anything to stop it. It took him 2 days to finally admit he did and would continue to do so. Now we have a war of the developers where only the players lose regardless of the outcome as the game is the battlefield becoming too frustrating to play.
Example of religious discrimination:
Hi, can you help me please. My PH game is gone >
“The page you requested was not found.
You may have clicked an expired link or mistyped the address. Some web addresses are case sensitive.
Go back to the previous page”
Am I blocked out?
Thursday Howl Gemma
And I see you unfriended me. Please tell me why?
Yesterday Howl Gemma
Come on please, give me an reason. I am one off your game player’s
Yesterday Sergey Smirnov
You continue to distribute the BS about me in the open and closed group. I cannot accept this as a friendly actions. So, I unfriended you.
Yesterday Howl Gemma
Thank you for your reply. I play your games everyday as my off duty time in limited. And of course am I also upset about the fgs thing not there anymore. With all this going on never did I for once stopped playing. If you were to unfriend and block everybody from your games about distribution and protesting you might as well shut down all. Dont tell me you never made a or some mistake’s in your live?
So please can we put this in the past and be friend’s again. And will you also unblock me so that I can play again.
Greeting’s from here.
ps. I’m wayting for your reply
Yesterday Sergey Smirnov
I unfriend people who act unfriendly. You are the one who do it almost on the daily basis now.
I did not care about fgs until one crazy lady put my name beside it.
I work 14-16 hours everyday not to make the game for people who is used to propagate harassment and discrimination. While you do it, the game is closed for you.
About your avatar: if you start to believe you have a right to speak of the name of God, read the bible tonight.
2 seconds ago Howl Gemma
What, I do not believe what I am reading from you Sergey Smirnov, the developer of games people love to play.
I wanted to set the matter straight in a civil way. But this is a Big NO NO. You overstepped the boundaries into my private life on fb: about my comment’s, posting’s, but most of all my religion… how to respect God and when to read the bible.
You have no right to be the judge and jury about my life and personality. You don’t know the real me. So how can you make a statement like that if you have never walked one step in my shoe’s or even shared one breath of my life on earth.
I am one person, and I definitely don’t need to walk in somebody Else’s shadow as like “others'”. I do not have an avatar or double character as you say. You are only a developer of games and not a psychologist.
If you say that you spend hour’s to develop games for friendly people, can you explain the following:
September 2011 there were 1,109,000 PH player’s and to date 20/1/2012 there is only 590,000 this shows you, that 591,000 have left the game.
And as all can read between the lines the so called friendly people in the group’s are not so happy with the situation.
The fact that you say “my share’s and post’s”, makes me an unfriendly person”; I will take this up with my friend’s, like page’s, and like group’s; where I get all the statements from; hence, telling them what you think of their work.
As this matter between us is still private in my inbox. I am human and civil enough to give you another chance of setting thing’s right.
I will accept an apology from you for being so rude to me.
Like · · Share · 47 minutes ago”
Smirnov’s continued discrimination against those playing his games suffering from handicaps or physical impairments speaks for itself in his blocking of FGS and other game collectors. Zynga, on the other hand, recognizes the need for their players to use these applications and encourages use of FGS should a player choose that particular game collector.
From: Zynga Customer Support
Sent: Monday, January 09, 2012 11:22 PM
Subject: Reply from Zynga Customer Support[ ref:00D6J52i.5006Gwlyv:ref ]
Thanks for getting back to us!
My name is Jose and I am happy to follow your case..
I was reading the petition on petitionbuzz.com Cindy, but we as customer support have no idea if our Studio is even seeing the petition. I understand there will be a lot of people with disabilities and programs such as bonus checker or the snag bar are helping them.
I am also aware that there are a lot of customer who hate this programs since they can be used by people with no disabilities crating an unfair gaming environment. I was able to send this information to our Studio so they can review it, since they are the only ones who have a say on this subject.
At the moment, as an advise, you can use the applications but we know they have known issues which can only be fixed by our Studio, meaning that you would have to wait a long time if our Studio need to rebuild your account due to this programs.
If you need further assistance let me know Cindy. Have a nice day.
Zynga Player Advocate
Follow Us on Twitter @zynga
Your Incident # is: 120108-12469370
We are all well aware of Sergey’s discrimination against the handicapped or physically impaired but according to a private message received from one of my friends, apparently he is now putting in patches for specific players of his games, me in particular:
I don’t know if you know this but when I get a request for a heart from you and click send I am not allowed. Not only can I not post to your wall but I can’t even get ph to let me click send and do anything! I thought you should know.
So we now have his discrimination against individual players that are not in agreement with his philosophies as you will be blocked from playing his games and your friends will be punished likewise.
I am currently awaiting authorization from Norton to use for an attack on one players computer that is said to be caused by Puzzled Heart’s developer.
Facebook members do not have any rights where game developers are concerned.