Have you been shopping with a friend and overheard the employees chatting about work using what seems like a language of their own? Odds are the answer is yes and you might be wondering what did all those terms mean, well wonder no more because after reading this article you’ll know exactly what they are saying.
Sales floor: This term simply means where the stores merchandise is displayed and purchased. In addition it is also divided into parts like the workout wear section or dresses. This is helpful when it’s time to tidy up because one employee could be assigned the juniors section, while another is assigned the dresses area.
Shrinkage: Shrinkage describes the reduction of merchandise due to other reasons instead of a legal purchase. These reasons are usually a result of shoplifting or damage sustained on the sales floor. This term also refers the difference in price; at first merchandise will have the original price kept on record by the store. However, over time this fixed price may change due to wear from being displayed on the sales floor, being returned with no indication of the original price, sustaining damage that would reduce the items value, and so on. Some good examples are a pair of jeans with a malfunctioning zipper, maybe a box of beauty products with one item of the set missing, or a blouse that has been returned without the tag. In all those examples there is a high probability the price will be different as in much lower, so that is a portion of profit the store will lose thereby reducing the overall revenue.
End Cap: This term refers to the shelves on the end of a double sided shelving unit, which is used to display merchandise. End Caps are also used as separate displays with a square or rounded base shelf, and assorted back panels. So if you’re in the dark about what to wear with those pants, dress, blouse, or skirt think of end caps as your guide. Often time’s employees in charge of setting up displays will hang several pairs of jeans, shorts, or skirts to go with that blouse. When in doubt look at the displays, because employees are always keeping them update with new merchandise or changing them for the season.
T-Stand: This is used to describe a clothing rack, which displays clothing on four sides. The arms are adjustable for a dropping waterfall effect or a linear look.
Rounders: This is a slang term which describes a clothing display rack that is a circular tube ring. This rack also has four legs and is useful for retailers who want to save space, while displaying their merchandise at the same time.
Cake stand: Another slang word use to describe a round table with three cascading tiers to display merchandise. Since this version looks much like a large stand to display desserts the slang title is easy to remember and use in conversation.
Teeters: Yet another slang word that refers to small size markers that either slip or click on hanger hooks. Along with coming in a variety of colors the size is either written our or abbreviated using a letter. Employees can put away merchandise much quicker since the size is visible above the items collar or waist.
When working in a department store employees must manage their time to help customers as well as put out new merchandise and tidy up, so using these terms take up less time when communicating. You may think hanging merchandise or placing a product on a shelve is not time consuming, but factor in having to stop and start numerous times from helping customers and that simple task could take hours. Now that you know what this retail jargon means, enjoy that next shopping trip and may your bounty be plentiful.